Informational Public Web Site

Informational Public Web Site

Location: Kansas City, Mo.

Client: Kansas City Aviation Department, City of Kansas City

Burns & McDonnell was the prime consultant for the terminal improvement project at the Kansas City International Airport. In this role, Burns & McDonnell was responsible for the oversight and coordination for all project management, public relations and construction-related activities.

Given the far-reaching scope and the many participants involved in this project, Burns & McDonnell worked with the Kansas City Aviation Department (KCAD) to develop an informational Web site for the renovation project. In taking advantage of this low-cost means of dissemination information, we worked with several media and industry representatives, emphasizing the innovation of the site to gain publicity. These efforts resulted in an abundance of no-cost advertising opportunities.

Through continuous monitoring of the site's use and public feedback, we advised the client as to how to improve the site to better serve its purpose. Public feedback was used to make revisions to the site.

The primary objective of the site was to provide a medium to the public for obtaining information and staying informed during the renovations of KCI terminals, a project spanning four years. The Web site was initially a secure project Web site, but as the project evolved so did the need to involve and inform the public.

The site supported both wireless and personal digital assistant (PDA) technologies. Burns & McDonnell created a wireless application that allowed users of PDAs and cell phones to access the latest information from the site ( The overview, travelers' tips and construction alerts pages were the first available to cell phone and PDA users.

Users also were able to take virtual tours of the new airport design and sign up for e-mail notifications when construction areas changed. This enabled frequent travelers immediate access to pertinent travel information.

The Kansas City Star featured in its June 2001 Kansas City Almanac, as well as in its regular travel section and a special Sunday pullout. Ingram's, a Kansas City business magazine, also featured the site in its June 2001 edition and in the September 2001 technical section.

Throughout the terminal improvement project, Burns & McDonnell continued to consult on the use of the Internet as a communication and online project management tool.

  • Award-winning Web site
  • Wireless application protocol
  • WML development
  • PDA development
  • E-mail notifications
  • Virtual tour