Glenbrook Cables Stakeholder Management

Location: Western Connecticut

Client: Connecticut Light & Power

Completion Date: November 2008

Connecticut Light & Power (CL&P) retained Burns & McDonnell as the program manager for the $230 million Glenbrook Cables Project. The nine-mile underground project extended from the existing Glenbrook Substation in Stamford, Conn., to the existing Norwalk Substation in Norwalk, Conn., and consisted of 115-kV double-circuit transmission line and associated substation upgrades.

Stakeholder Management Solutions

As part of the program management contract, Burns & McDonnell provided community relations, real estate management and land acquisition services for the Glenbrook Cables Project. Burns & McDonnell served the following roles:

  • Municipal relations liaison from siting phase to project completion
  • Developed communications plans and outreach materials
  • Supports the siting and permitting team in conducting mailings to project abutters regarding environmental and siting matters
  • Managed a project hotline, website and e-mail address
  • Community relations field team conducted a door-to-door outreach program
  • Managed daily community outreach reports
  • Obtained 72 new and upgraded underground easements

The project was successfully energized in November 2008, ahead of schedule.

  • Program management
  • Routing design
  • Regulatory filings
  • Transmission line and substation engineering
  • Surveying, geotechnical environmental testing
  • Permitting
  • Soil disposal solutions
  • RFP development and evaluation
  • Construction management and inspection
  • Easement acquisition
  • Safety program monitoring
  • Community relations
  • Procurement
  • Scheduling
  • Cost controls
  • Document controls

Unique Challenges

  • Constructed underground transmission lines through one of the most densely populated corridors in the northeast region
  • Affected multiple businesses and residents along the heavily travelled Route 1 corridor in Fairfield County
  • Managed Connecticut Siting Council (CSC) Development & Management Plan Preparation and Compliance
  • Obtained and managed more than 40 permits and approvals for wetlands and water crossings