CMMS Selection & Implementation

Location: Independence, Mo.

Client: Water Pollution Control Department

Completion Date: 2007

Burns & McDonnell was contracted by the Water Pollution Control (WPC) Department of Independence, Mo., to procure and implement a computerized maintenance management system (CMMS). WPC’s goal for the project was to better manage maintenance activities as well as to incorporate information management into the business life cycle of the department.

By integrating data management into daily maintenance business processes, WPC is able to develop and maintain a mature information data set. While daily maintenance activities use and update the infrastructure data, department managers use the data to make informed decisions about infrastructure management and planning.

 Burns & McDonnell conducted staff interviews to model daily maintenance business processes and to discover maintenance system requirements. After evaluating system requirements and business processes, Burns & McDonnell worked with WPC to write a request for proposal (RFP) for a CMMS. Several proposals were evaluated against the department's requirements. Burns & McDonnell and WPC selected Azteca Systems' Cityworks maintenance management software.

Burns & McDonnell worked with WPC to install Cityworks on the city's system. Burns & McDonnell then used the findings from the requirements analysis and business process modeling to setup and configure Cityworks. Cityworks was configured to improve maintenance business processes where possible and to satisfy decision making and reporting requirements. Burns & McDonnell worked closely with WPC supervisors, administrators and maintenance staff to implement Cityworks and to train staff on the use and management of the system.

WPC staff is reaping the benefits of using reliable, accurate data now available through the geographic information system (GIS). Data that wasn't available previously is now facilitating effective decision making and improving the efficiency of maintenance activities.

  • Requirements analysis
  • Business process modeling
  • Computerized maintenance management system (CMMS) procurement
  • CMMS setup and configuration
  • Geodatabase data model development
  • CMMS implementation
  • Change management
  • CMMS training